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1

Service Presentation

Flexina Signature is an electronic signature module integrated into the Flexina software. It allows Flexina customers (hereinafter referred to as "requesters") to send their quotes, purchase orders, delivery notes to their own customers (hereinafter referred to as "signers") for electronic signature.

2

Flexina's Role and Non-Liability

Flexina acts solely as a provider of the technical electronic signature solution. Flexina does not intervene in any way in the relationship between the requester and the signer, and is in no way responsible for the legality or validity of the electronic signature in the specific context of their business relationship.

Flexina disclaims any financial liability related to the use of its service. The use of Flexina Signature does not constitute any guarantee of legal validity of signed documents. Flexina does not provide legal advice and cannot be held responsible for legal, commercial or financial consequences arising from the use of the service.

3

User Responsibilities

3.1 Requester Responsibilities

The requester is solely responsible for:

  • Ensuring the legality and relevance of using electronic signature in the context of their relationship with the signer.
  • Obtaining the signer's consent for the use of electronic signature.
  • Verifying the signer's identity.
  • Retaining signed documents and associated evidence in accordance with applicable legislation.
  • Consulting their own legal advisors to assess the validity and relevance of using electronic signature in their specific context.

3.2 Signer Responsibilities

The signer is responsible for:

  • Ensuring they have the authority and legal capacity to sign the document electronically.
  • Providing accurate information during the signing process.
  • Understanding the legal implications of their electronic signature.
4

Data Collection and Processing

4.1 Data Collected and Signing Process

As part of the signing process, the following information is collected and processed:

  • Signature request:

    • -Unique request identifier
    • -Document identifier in Flexina
    • -User who requested the signature
    • -Date and time of request
    • -Signer's name and email address
  • Signature interface:

    • -The signer receives an email with a unique identifier to access the signature interface
    • -The signer can view each page of the document and download it before signing
    • -Signature options: drawing the signature, uploading a signature image, or typing the name
    • -Geolocation sharing option (optional)
    • -Mandatory acceptance of Flexina's terms of use and privacy policy
  • Signing process:

    • -Signature
    • -Geolocation (if provided by the signer)
    • -IP address of Flexina server and signer
  • Signed document construction:

    • -Integration of signature data into the document
    • -Creation of a signature audit including request data, requesting company data and signature data

4.2 Data Retention and Transmission

  • The signed document and signature audit are sent by email to both parties (requester and signer)
  • The email is sent from signature@myflexina.com with S/MIME, DMARC, DKIM, and SPF protocol to ensure authenticity and integrity
  • Flexina does not retain any trace of the signature after sending the emails
  • Only a "signed" status with the signature date is kept in the Flexina software

4.3 Retention Responsibility

The signer and requester are solely responsible for retaining the email containing the signed document and its audit trail. Without this email, proof of signature via Flexina Signature cannot be established.

5

Communication Security

Flexina implements several measures to ensure communication security:

6

Limitations of Liability

Flexina cannot be held liable for:

7

Regulatory Compliance and eIDAS

7.1 eIDAS Compliance for Simple Signatures

The electronic signature provided by Flexina Signature complies with the eIDAS regulation (electronic IDentification, Authentication and trust Services) for simple electronic signatures only. It is important to understand the different types of electronic signatures according to eIDAS:

7.2 Flexina's Role in Simple Signatures

The purpose of Flexina Signature is to help create and manage evidence associated with simple electronic signatures. Specifically:

  • Flexina Signature facilitates the simple electronic signature process by providing a user-friendly and secure interface.
  • The service helps collect and organize signature-related evidence, such as timestamps, IP address, and geolocation (if provided by the signer).
  • Flexina Signature is not designed to provide advanced or qualified electronic signatures within the meaning of the eIDAS regulation.
  • The service primarily aims to save time in the signing process, replacing the traditional flow of printing, handwritten signature, and document scanning.

7.3 Legal Value and Limitations

In the context of eIDAS:

  • A simple electronic signature has the same legal value as a handwritten signature, but its probative force may vary depending on circumstances and jurisdictions.
  • The signature provided by Flexina Signature has the same legal value as a handwritten signature on a document sent by email, printed, signed, scanned and returned.
  • It is the users' responsibility to ensure that this type of signature is appropriate and sufficient for their specific needs.
  • For certain types of documents or transactions, an advanced or qualified electronic signature may be required by law. In these cases, Flexina Signature would not be appropriate.
8

Legal Advice

It is strongly recommended that requesters and signers consult their own legal counsel to assess the relevance and validity of using electronic signature in the context of their specific business relationship.

9

Changes to Terms

Flexina reserves the right to modify these terms of use and privacy policy at any time. Users will be informed of significant changes and must accept them to continue using the service.

10

Company Information

Flexina Signature is a service provided by:

FLEXINA SRL

Boulevard de la Sauvenière 144

4000 Liège

Belgium

Company number (VAT): BE 0895.193.994

Email: info@flexina.co

Website: www.myflexina.com

11

Contact

For any questions regarding these terms or the use of Flexina Signature, please contact our customer service at: info@flexina.co.

12

Acceptance of Risks

By using Flexina Signature, you expressly acknowledge and accept all risks associated with the use of electronic signature and release Flexina from any liability, including financial, related to these risks. You understand that the use of this service is at your own risk and that Flexina cannot guarantee the legal validity of signatures in all contexts.

By using Flexina Signature, you accept these terms of use and privacy policy.

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Customer testimonials

For over 15 years, we have been offering quality professional service in about ten countries

TWOSEVEN SRL

SECURITY, NETWORK & ELECTRICAL

"Always loyal to FLEXINA, a real pleasure and a very efficient tool on a daily basis. We had tried many different invoicing software and none of them offered such flexibility in settings and customizations. A must have for all freelancers and companies who want an all-in-one tool without any hassle."
Lionel Delsart

Led Tech Pro

LED Technology

"I have been using Flexina for 13 years, it's an excellent invoicing software that is complete (quotes, purchase orders, delivery notes, invoices...). It is easy to use, with its app and Cloud, it allows access to documents from anywhere and with any device."
Ugo Genestout

IMPRIMERIE IXTHUS

Printing

"I find that Flexina is a company that fights hard to satisfy us, with an excellent team behind it, available, attentive, and especially responsive! I use Flexina every day, even on weekends, and it works perfectly! 100% recommended."
Guillaume LEDUC

SCHALLER

Services

"Since I started using Flexina, my life has changed. Everything is easier, they update very regularly. They always answer the phone, they are really super responsive! Thank you"
Albane SCHALLER

PASTITALIA

Restaurant

"I was looking for an online program, I found flexina which solved all my problems, simple and fast and support always available, I highly recommend it in Switzerland."
Sergio Scalirò

SERRURERIE LAMARCK

Locksmith

"We have been using Flexina to create our invoices and quotes for several years now, it's a really complete and easy to use invoicing software. We are very satisfied with the service and human contact with Flexina team members."
Guillaume LEDUC

OPTIBELUX

Optics

"I have been using Flexina since 2016, the software is super simple and very practical. Best wishes to the whole team."
Jonathan Flasschoen

Casa&Co

Decoration

"We have been using Flexina for years. Very easy to use and handle. We recommend it."
CENGIZ GURSOY

ECHO-VERT PYRENEES OCEAN

Environment

"Flexina, top software adapted to SMEs on computer as well as smartphone. Simple software meets business needs"
Katia Goursaud